SHIPPING & RETURNS

Shipping

Free Shipping

  • We offer free shipping on all orders over $250 within Australia.

Reduced Shipping for Orders Under $250

  • For orders below $250, we cover 50% of the shipping cost to make it more affordable for you.
  • The reduced shipping rate is automatically calculated at checkout based on your location, size, and weight of your order.

Where We Ship

  • We currently ship within Australia only.

Delivery Timeframes

  • All orders are shipped via Sendle
  • Typical delivery within 2–5 business days
  • Tracking information provided once your order is dispatched

    Returns

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must unused and you'll need the receipt or proof of purchase.

    For Bags:

    • Free return shipping provided
    • Must be unused and in original packaging/condition
    • Full refund to original payment method

    For Weights:

    • Must be unused and in original packaging/condition
    • Customer responsible for return shipping costs
    • Full refund once item is received and inspected

    To start a return, contact us at hello@ruckaway.com. If your return is accepted, we'll send you instructions on how to proceed. Items sent back without first requesting a return will not be accepted.

    Damages and Issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Refunds

    We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    Warranty

    All products are covered by a 1-year warranty against manufacturing defects. This warranty does not cover damage from normal wear and tear, misuse, or accidents. If you experience any issues with your product, please contact us at hello@ruckaway.com with photos of the problem and your order number.

    Important Notes:

    • For orders that originally qualified for free shipping (over $250), a shipping fee may be deducted if the return brings the order total below $250
    • If more than 15 business days have passed since we've approved your return, please contact us at hello@ruckaway.com